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Refund policy

Right of withdrawal
Cancellation policy & cancellation (withdrawal) form

Consumers residing in the EU have a right of withdrawal in distance selling in accordance with the following provisions, whereby a consumer is any natural person who enters into a transaction that is not part of their business.

Cancellation policy
Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days and begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of partial deliveries, the last goods.

To exercise your right of withdrawal, you must inform us, the



Lovers Club Clothing OG

Guglgasse 8/1/32
1110Vienna

Email: office@loversclubclo.com

Tel: + 43 660 7300 177



of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you;

Under no circumstances will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.



Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who are not resident in the EU.

Furthermore, the right of withdrawal does not apply to goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

Submit Withdrawal Request

Please fill out the following form to submit your withdrawal request.